Customer Service

Arrive Live Guarantee 

Our unique Arrive Live Guarantee ensures that you don't have to worry about livestock dying in transit on its journey to you.
All our livestock is packed with the utmost care & attention. However if a fish does perish in transit, we guarantee to replace the fish or refund the value.

To claim a loss under the Arrive Live Guarantee it is necessary that the loss of the fish be reported to us within 12 Hours of the courier package being receipted.
Losses can be reported via Phone, Fax or E-mail.
All losses regardless of value, need to be verified by photograph.

Product Guarantees 

We carry a wide range of products which carry individual manufacturer guarantees, we have endeavoured to list these on the product pages as appropriate. If you have any questions or concerns about a product guarantee please contact us & we will be happy to supply you with relevant details.

Returns & Refunds Policy

We are unable to offer a refund on a product simply because you have changed your mind about an item, however we do want you to be happy with your purchase, and therefore we are able to offer store credit for items returned within 7 days of purchase in original condition & packaging. Store credit cannot be given against delivery charges or made to measure items (e.g Custom Fish Tanks, Pond Liner etc) & we cannot accept livestock for return, therefore consider your purchases carefully & please contact us with an queries you may have.
If an item is faulty we will meet all our obligations under the Consumer Guarantees Act.

 

Sales Support

Our sales staff are always happy to answer any questions you may have relating to our products, services & policies.
We endeavour to respond to enquiries made via e-mail or outside of business hours within 24 hours.

Ph- +64 7 849 1117
Fx- +64 7 849 0048
E-mail- info@worldofwater.co.nz